Support

Panel administrators can write to us directly from the Support section: open a request, attach files, follow the answers and reply.

Support from the panel is included in the paid plans. Resellers and their clients turn to their own provider (the panel does not show our support on installations branded by a provider).

Opening a request

1. In Support press New request.
2. Write a clear subject (for example "The certificate of shop.example.com does not renew") and choose category and priority. Use "Urgent" only when a site is down.
3. In the message describe what happens, on which site, since when and what you already tried.
4. If needed, attach files: up to 5 files of 10 MB (images, PDF, text, logs, CSV, JSON, ZIP).
5. Keep Attach the technical data of the panel on: it sends panel version, operating system, number of sites, plan, server ID and name. It never sends passwords, keys or site contents.
6. Press Send request.

You receive a confirmation by email at the address of your account (set it in Account).

Following the answers

• In the list the requests with a new answer are highlighted; the status Waiting for you means we are waiting for your reply.
• When we answer you also receive an email with the direct link to the request in the panel.
• Open the request to read the whole conversation and reply, also with attachments.
• A resolved request reopens if you reply; a closed one does not: in that case open a new one.

If the section is not available

• No license: activate a license in Plan and license.
• Activation not completed: in Plan and license press Check now, then try again.
• License server not configured: requests cannot be sent from the panel; write to us from the website.